F.A.Q.

1. How do I contact the ATS Central Reservations Office?
   
   If you are calling from the UK please dial 0709 209 7392. If you are outside of the UK please call +33 (0) 450 53 63 97. Alternatively you can email us at sales@a-t-s.net .

    

2. How do I know if my reservation is confirmed?
   

   At the time of booking you will receive a Reservation Request, which will then be confirmed by ATS. On confirmation of your booking you will receive a Transport Voucher, which you should print and carry with you when you travel and which contains important travel information. If you do not receive your Transport Voucher by email please click on ‘Your Account’, you will be able download a replacement by entering your Email address and the Password entered when making your booking.

3. How do I find my driver?
   
   In most cases your driver will be waiting in front of your arrival gate with an ATS sign bearing the lead name of your group. This may however vary depending on your airport and the service you have booked, so it is important to follow the Airport Instructions on your Transport Voucher, which give you full details.

    

4. What happens if I cannot find my driver?
   
   Having ensured that you have correctly followed the Airport Instructions on your Transport Vouchers, contact your ATS Agent on the contact number also supplied on your Transport Voucher.

    

5. How long will I have to wait at the airport?
   
   If you have booked a Private Transfer your driver should be ready to depart as soon as your group has arrived. If you have booked a Shared Transfer, you will be scheduled to travel with other passenger arriving on flights at a similar time to your own. As soon as all these passengers have arrived you will be transported directly as possible to your destination. Where flights arrive on time we aim to leave within 30 minutes of meeting your driver. If you have booked a Scheduled Shared Transfer, the vehicle will leave at the time stated on your Transport Voucher. If you have been delayed please contact your Agent on the number provided on your Transport Voucher to organise transport on the next available Scheduled Shared Transfer.

    

6. I have lost my luggage. Will ATS collect it for me later?
   
   All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address.
7. I have left something in the vehicle. How do I get it back?
   
   Please contact your Agent on the number provided on your Transport Voucher or contact ATS Central Reservations as outlined above with details of the missing items and your transfer. We will then endeavour to have the items returned to you. A charge may be applicable.

    

8. Do you offer discounted rates for children or babies?
   
   ATS charge the same rate for all occupied seats. Please note that babies may not travel for free on an adult’s lap.

    

9. Can I have a refund if I cancel my booking?
   
   Under certain circumstances – If you cancel your transfer more than 7 days in advance, please see the ATS Terms and Conditions for full details.

    

10. Can I have a receipt?
    
    Your email Transport Voucher is your receipt.

     

11. How long is the journey to the resort?
    
    Approximate direct journey times are displayed at stage 2 of the ATS booking process and on your Transport Voucher. These times may vary depending on the service booked, or at peak times or if road conditions are poor.

     

12. I have lots of luggage, will there be room?
    
    Each passenger has an allowance of one suitcase or similar and one ski or snowboard bag. If you are bringing a bike or golf clubs please check the box on step 4 to ensure that a suitable vehicle is supplied. Excess baggage may be refused.

     

13. Can we stop off at the supermarket or to pick up property keys en route?
    
    Only by prior arrangement with your agent (see Transport Voucher for contact details) and only if you are travelling by Private Transfer. Subject to availability, additional supplements may apply.

     

14. Can you pick me up at an Airport Hotel rather than the Airport itself?
    
    Only by prior arrangement with your agent (see Transport Voucher for contact details) and only if you are travelling by Private Transfer. Subject to availability, additional supplements may apply.

     

15. Is the transfer direct or do we stop en route?
    
    Private Transfers are normally direct and door-to-door. Shared Transfers and Scheduled Shared Transfers may be subject to brief stops to collect or drop-off other clients, or as part of the scheduled service.

     

16. Does the driver speak English?
    
    In most cases ATS drivers speak English, although scheduling requirements may mean that occasionally a non-English speaking driver may carry out a transfer.

     

17. Does the transfer vehicle have seat belts?
    
    All smaller group transfers, those services supplied in cars and minibuses, are supplied in vehicles with seat belts. Larger buses may not supplied in vehicles with seat belts. All transfers are supplied in line with local regulations.

     

18. What type of vehicles do you have?
    
    The majority of ATS Transfers are supplied in the new model Renault Traffic minibus, or an equivalent vehicle. However other vehicles will be used to specifically accommodate your group, whatever the size.

     

19. I do not have a resort address, where will I be dropped off/ picked up?
    
    If you are unable to supply a full resort address you will be dropped of and/ or picked up at the central tourist office for the destination selected at the time of booking.